Privacy Policy for RACID App and Services
Last Updated: July 21, 2025
Waqd Information Technology Company (WITCO SA) ("we," "us," or "our")
operates the RACID AI-driven computer vision system ("RACID" or "the
Service"). This Privacy Policy explains how we collect, use, disclose,
and safeguard your information when you use our Service, which includes
accessing and analyzing video data from surveillance cameras.
1. Information We Collect
RACID is designed to provide tactical insights into business operations
by analyzing video footage. We collect and process the following types
of information:
-
Video Data: Live and/or recorded video feeds from
CCTV cameras integrated with the RACID Service. This data is the
primary input for our AI analysis.
-
Derived Analytical Data: Information generated by
our AI models from the analysis of video data, which may include:
- Object counts (e.g., number of people, vehicles).
- Dwell times (e.g., time spent by a car in a service area, customer wait times).
- Movement patterns and flow analysis (e.g., customer behavior, staff paths).
- Activity levels.
- Face detection and recognition data (e.g., unique identifiers for repeat visitors, VIP customers). This may involve processing biometric information or derived biometric identifiers depending on implementation.
- Behavioral patterns (e.g., unusual or suspicious activities).
- Metadata associated with video streams (e.g., timestamps, camera ID, location).
-
User Account Information: Information you provide when
creating or managing your RACID account, including:
- Name, email address, mobile number.
- Login credentials (username/password).
- Contact information for support or communication.
-
Technical and Usage Data: Information about how you
access and use the Service, such as IP addresses, device information,
browser type, operating system, access times, and pages viewed. This
helps us ensure service functionality and improve performance.
2. How We Use Your Information
We use the collected information for the following purposes:
-
To **provide and maintain the RACID Service**, including real-time
monitoring and analytical dashboards.
-
To **analyze video data** using AI to generate actionable insights
into staff productivity, customer behavior, and operational
efficiency.
-
To **enhance security** through behavior detection and real-time
alerts.
-
To **identify and track repeat visitors or VIP customers** for
personalized experiences, where applicable and configured by the
client.
-
To **improve, personalize, and develop** new features and
functionalities for the Service.
-
To **communicate with you** regarding your account, updates, support
inquiries, and important service-related notices.
-
To **monitor and analyze usage trends** and activities to ensure the
Service's functionality, performance, and security.
-
To **comply with legal obligations** and enforce our terms of
service.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We
may share information in the following circumstances:
-
With Your Consent: We may disclose your information
to third parties with your explicit consent.
-
Service Providers: We may share information with
third-party vendors, consultants, and other service providers who
perform services on our behalf (e.g., cloud hosting, data analytics,
customer support). These providers are contractually obligated to
protect your information and use it only for the purposes for which
we disclose it to them.
-
Business Transfers: In connection with any merger,
sale of company assets, financing, or acquisition of all or a portion
of our business by another company, your information may be
transferred.
-
Legal Requirements and Protection: We may disclose
your information if required to do so by law or in the good faith
belief that such action is necessary to (a) comply with a legal
obligation, (b) protect and defend our rights or property, (c) act in
urgent circumstances to protect the personal safety of users of the
Service or the public, or (d) protect against legal liability.
-
Aggregated or Anonymized Data: We may share
aggregated or anonymized information that cannot reasonably be used to
identify you with third parties for various purposes, including
business analysis, research, and marketing.
4. Data Storage and Security
We implement reasonable technical, administrative, and physical security
measures designed to protect your information from unauthorized access,
use, alteration, and disclosure. This includes, but is not limited to:
- Data encryption during transit and at rest.
- Access controls and authentication mechanisms.
- Regular security audits and vulnerability assessments.
- Secure data centers for storage of processed data.
However, no method of transmission over the Internet or method of
electronic storage is 100% secure. Therefore, while we strive to use
commercially acceptable means to protect your information, we cannot
guarantee its absolute security.
5. Data Retention
We retain collected information for as long as necessary to fulfill the
purposes outlined in this Privacy Policy, unless a longer retention
period is required or permitted by law (e.g., for legal, tax, or
accounting purposes).
Video footage itself may be processed in real-time or stored temporarily
for analysis, depending on client configuration and service features.
Derived analytical data (e.g., counts, metrics, aggregated patterns) is
retained according to our internal data retention policies and client
agreements.
6. Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights
regarding your personal data processed by RACID:
-
Right to Access: Request access to your personal
data.
-
Right to Rectification: Request correction of inaccurate
or incomplete personal data.
-
Right to Erasure ("Right to be Forgotten"): Request
deletion of your personal data under certain conditions.
-
Right to Restriction of Processing: Request us to
limit the processing of your personal data.
-
Right to Data Portability: Request to receive your
personal data in a structured, commonly used, and machine-readable
format.
-
Right to Object: Object to the processing of your personal
data under certain circumstances.
To exercise any of these rights, please contact us using the contact
information provided below.
7. Children's Privacy
The RACID Service is not intended for use by individuals under the age of
18. We do not knowingly collect personally identifiable information from
children under 18. If you are a parent or guardian and you are aware that
your child has provided us with personal data, please contact us. If we
become aware that we have collected personal data from children without
verification of parental consent, we take steps to remove that information
from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you
of any changes by posting the new Privacy Policy on this page and
updating the "Last Updated" date at the top. You are advised to review
this Privacy Policy periodically for any changes. Changes to this
Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: support@witco.sa
- By visiting this page on our website: witco.sa
- By mail: Prince Mohamed Bin Salaman st, Al-Aqiq ,Riyadh