Data Deletion Request

At Waqd Information Technology Company (WITCO SA), we are committed to protecting your privacy and providing transparency about how your data is handled by our RACID AI-driven computer vision system.

If you wish to request the deletion of your data, please follow the instructions below.

Types of Data Covered by Deletion Requests

Your request may cover the following types of data related to your use of RACID:

• Personal Data: This includes any identifiable information associated with your user account or that directly identifies you within our systems (e.g., name, email, contact details).
• Edge Device Information: Data related to the configuration, operation, and metadata of edge devices (such as NVIDIA Orin Nano or AGX) connected to your RACID Service.
• Analytics Data Stored on the Cloud: This refers to the derived analytical insights generated by our AI models from your video feeds and stored in our cloud infrastructure. This may include, but is not limited to:
  • Object counts (e.g., number of people, vehicles).
  • Dwell times.
  • Movement patterns and flow analysis.
  • Activity levels.
  • Anonymized or aggregated behavioral patterns.
  • Face recognition data (e.g., unique identifiers, templates, and associated metadata), if applicable and previously collected under your service agreement.

How to Submit a Data Deletion Request

To submit a request for data deletion, please send an email to our support team at the following address: support@witco.sa

To help us process your request efficiently, please include the following information in your email:

• Subject Line: Data Deletion Request - [Your Company Name/RACID Account ID]
• Your Full Name:
• Your Company Name (if applicable):
• Email Address Associated with Your RACID Account:
• Brief Description of Data to be Deleted: Please specify which types of data you wish to have deleted (e.g., "all personal data," "analytics data associated with camera ID X," "all data related to my account").
• Reason for Request (Optional but helpful): Providing a reason can help us understand and process your request more effectively.

What Happens After Your Request

Upon receiving your request, our team will:

1. Confirm receipt of your request within [e.g., 5 business days].
2. Verify your identity to ensure the security of your data.
3. Process your deletion request in accordance with our data retention policies and applicable legal requirements.
4. Notify you once the deletion process is complete.

Please note that some data may need to be retained for legal, regulatory, or legitimate business purposes, as outlined in our Privacy Policy.

Important Disclaimer

This page provides general guidance for data deletion requests. The exact process, types of data retained, and our obligations may vary based on your specific service agreement with WITCO SA and applicable data protection laws in your jurisdiction. For a comprehensive understanding of our data practices, please refer to our full Privacy Policy.